Policies at Clare Bullock Feltmaker
Things You Need to Know
I am dedicated to giving my customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping Policy
What You Need to Know
So who doesn't like a parcel arriving at your door...
I'm a working mum and Artist but I will still try to get your item in the post within 7 days so all orders should be to you within a week or so depending on the postal service. All items ship with Royal Mail and most important I ship free to the UK. Please note international orders seem to take up to 21 days after I ship.
Returns
How It Works
So I hope you'll never need to read this section but if for any reason you are not completely over the moon with your purchase then please drop me an email and we can get it sorted.
Cookies and Privacy Policy
How It Works
We collect and use the information that you provide to us directly, for example when you subscribe to our infrequent mailing list. We also use cookies and other similar technologies just like all websites to collect information from your devices when you interact with our advertising or use our website to improve your experience on our site.
We take payment details to process payment for any credit or debit card orders you place. We share these details with our chosen payment processors (for example Worldpay or Paypal).
Cancellation Policy
What You Need to Know
I always endeavour to put my heart and soul into each and every workshop that I run and this takes a great deal of time to prepare for. If for some reason you no longer wish to attend then please get in touch because I might be able to move you onto a different date later in the year.
Please remember that if I don't reply then I've missed your message and please do try again.
I require a minimum 14 days notice before the workshop that you will be unable to attend, this gives me time to try and fill your place. You can either ask to be moved onto a different workshop later in the year if there are places available or I am more than happy to refund your workshop fee minus a £10 admin charge.
If you choose to cancel after the 14 day minimum notice period then your workshop fee is non-refundable and I am unable to move you onto a different workshop.